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Solution Category: Solution

  • Managed Services

    Managed Services

    Managed Services & Security
    Individual monitoring multiple screens with data and analytics in a high-tech command center, emphasizing control, technology, and information management.

    Managed Services

    Diyar Managed Services delivers 24/7 monitoring and proactive IT support to ensure secure, stable, and optimized operations.

    We at Diyar Managed Services serve as a trusted operational partner, helping organizations manage complex IT environments spanning data centers, cloud platforms, networks, and enterprise applications. Through our dedicated Managed Services Center, we provide 24/7 monitoring, proactive management, and ITIL-aligned governance, delivered by our experienced professionals and advanced technologies ensuring your systems stay stable, secure, and optimized while improving service availability, accelerating incident response, and relieving pressure on your internal IT teams.

    24×7 Monitoring

    Defined Incident Response Times

    Escalation Matrix

    Monthly Performance Reports

    Dedicated Service Manager

    Why Diyar Managed Services?
    Operational Ambiguity
    Operational Complexity

    Managing heterogeneous IT environments with limited internal resources and legacy systems.

    Manual Process
    Skill Shortage

    Difficulty retaining specialized talent for 24/7 operations and emerging technologies.

    Slow Tenant Onboarding Manual Contracts
    Compliance Pressure

    Increasing regulatory requirements demanding continuous audit readiness and controls.

    Reactive Field Operations
    Cost Optimization

    Need to reduce operational expenditure while maintaining service quality and availability.

    Global Managed Services Centers

    Our service delivery capabilities are supported by regional and global talent networks.

    With a workforce of 3000+ technology professionals and sourcing capabilities across GCC, India, Egypt, and Jordan, we can rapidly deploy skilled resources across multiple technology domains. This distributed delivery capability enables organizations to scale operations efficiently while maintaining strong operational governance

    Centers
    Scope of Managed Services
    end to end 1
    Core Services

    • Monitoring
    • Incident Management
    • Patch & Update Management
    • Performance Optimization
    AI Tech
    Advanced Capabilities

    • Automation
    • Compliance Reporting
    • Capacity Planning
    • Continuous Improvement
    Our Services
    Managed Infrastructure Services

    Managed Infrastructure Services

    Network Operations Center provides continuous monitoring and operational management of enterprise infrastructure environments including servers, networks, cloud platforms, storage systems, databases, and enterprise applications.
    Learn More Read More
    Managed Application Services

    Managed Application Services

    Deliver comprehensive Application Management Services designed to ensure the stability, performance, and continuous availability of your most critical systems.
    Learn More Read More
    Tools & Technologies

    Tools & Technologies

    Leverage modern technology platforms that provide visibility, automation, and operational intelligence across enterprise IT environments.
    Learn More Read More
    Managed Workplace Services

    Managed Workplace Services

    End-user support services designed to ensure employees have reliable and productive access to workplace technology.
    Learn More Read More
    IT Outsourcing Services

    IT Outsourcing Services

    Access to highly skilled technology professionals who support enterprise IT operations, digital transformation initiatives, and specialized technical projects.
    Learn More Read More
    Managed Governance & Compliance

    Managed Governance & Compliance

    Governance advisory and compliance services that help organizations align their IT operations with international standards and regulatory requirements.
    Learn More Read More
    Integrated Service Management Framework

    All managed services operate within a unified service management framework aligned with internationally recognized best practices. This framework ensures that services across all domains follow structured operational processes including:

    Integrated Service Management Framework

    All managed services operate within a unified service management framework aligned with internationally recognized best practices. This framework ensures that services across all domains follow structured operational processes including:

    • Incident management
    • Problem management
    • Change management
    • Service request management
    • Service level management
    project management 1 1
    Incident management
    Integrated Property Management ERP
     Problem management
    Master Data Management MDM
    Change management
    Strong Change Management
    Service request management
    Unmanaged Urban Growth Infrastructure 2
    Service level management

    The framework is supported by centralised governance, operational reporting, and continuous service improvement initiatives.

    Delivery Framework
    1

    Assess

    Baseline current state and define service requirements

    2

    Transition

    Knowledge transfer and service activation

    3

    Operate

    24/7 monitoring and management

    4

    Optimize

    Continuous improvement and automation

    People, Process, and Technology

    Our managed services delivery framework integrates three critical and important pillars.

    Strong Change Management
    People

    Experienced engineers, cybersecurity analysts, service desk professionals, and governance specialists support customer environments, guided by a dedicated Service Delivery Manager to ensure efficient operations and strong service governance.

    Siloed Spatial Operational Data
    Process

    Structured service management processes aligned with ITIL best practices ensure disciplined and predictable operations.

    Embedded ERP
    Technology

    Enterprise monitoring and observability platforms provide real-time visibility across infrastructure, applications, and security environments.

    Partner with Diyar Managed Services
    Whether supporting enterprise infrastructure, securing digital environments, enabling workforce productivity, or strengthening governance frameworks, engage our Managed Services to build resilient, secure, and high-performing IT operations aligned with your business objectives.
    Talk to Expert
    Automation and Intelligent Operations

    Enterprise IT environments generate large volumes of operational data and alerts. We incorporate automation and intelligent operations capabilities to improve efficiency and reduce response times.

    Automation supports:

    Integration of automation with human expertise enables faster incident resolution and more efficient operations.

    Events Venue 1
    Event correlation and alert prioritization

    Process Automation 1
    Automated ticket generation

    tooling and automation
    Operational workflow automation

    EV monitoring
    Predictive monitoring and anomaly detection
    Insight to Automation
    Automated remediation actions

    Industries We Serve
    Corporate 8
    Banking and Financial Services
    bank
    Government and Public Sector
    Telecom 4
    Telecommunications
    Energy
    Energy and Utilities
    Medical
    Healthcare
    Retail
    Retail and Commercial Enterprises

  • Managed Infrastructure Services

    Managed Infrastructure Services

    Managed Infrastructure Services

    Managed Infrastructure Services

    Diyar’s 24×7 Network Operations Center provides continuous monitoring and management of enterprise IT environments, ensuring reliable, proactive, and responsive operations around the clock.

    Our 24×7 Network Operations Center is the central command for monitoring and managing your enterprise IT environment. We provide continuous oversight across infrastructure, networks, applications, and digital services detecting and resolving issues before they impact your business. With advanced monitoring platforms and expert operations engineers, we keep your IT running reliably, around the clock.

    Features
    Proactive Infrastructure Monitoring

    Continuously monitor enterprise environments to detect performance issues, infrastructure failures, and service disruptions through proactive alerting, health monitoring, and capacity analysis.

    Incident Response and Operational Management

    The NOC follows structured operational procedures to ensure rapid incident response, efficient escalation, proactive maintenance, and reliable infrastructure management.

    Infrastructure Coverage Across IT Domains

    Provides monitoring and operational support across enterprise infrastructure, cloud, networks, applications, security platforms, workplace technologies, IoT, and business continuity systems

    Automation and AIOps

    Our Network Operations Center uses automation and AIOps to deliver intelligent monitoring, faster incident detection, automated remediation, and improved operational efficiency with reduced alert fatigue.

    Service Governance and Reporting Model

    Managed services are governed through a structured framework that ensures operational transparency, regular performance reporting, SLA compliance, and efficient escalation management aligned with business priorities.

    Technology Ecosystem and Strategic Partnerships

    Our modern operations ecosystem integrates monitoring, observability, automation, and IT service management platforms to enable real-time visibility, operational analytics, and efficient service delivery across the IT environment.

    Start your managed services journey
    Partner with Diyar to transform your IT operations into a reliable, secure, and high-performing digital foundation for your business.
    Customer Onboarding and Transition Framework

    Adhere to a structured onboarding methodology to ensure a smooth and controlled transition to managed services.

    1

    Assessment and Discovery

    Comprehensive evaluation of the customer’s IT environment, operational processes, and service requirements.

    2

    Service Design and Monitoring Setup

    Configuration of monitoring systems, alert thresholds, escalation workflows, and operational procedures.

    3

    Operational Readiness

    Knowledge transfer sessions, documentation reviews, and development of operational runbooks.

    4

    Go-Live and Stabilization

    Transition to full operational monitoring and validation of monitoring accuracy and service performance.

  • Managed Application Services

    Managed Application Services

    Managed Application Services

    Managed Application Services

    Keeping Your Business-Critical Applications Stable, Secure, and Always On

    Deliver comprehensive Application Management Services designed to ensure the stability, performance, and continuous availability of your most critical systems. Built on ITIL best practices, governance guidelines, proactive monitoring, and efficient operational support across the entire application lifecycle.

    What We Offer
    Operations & Administration Procedures

    Develop, document, and maintain robust operational frameworks — including detailed runbooks, standard operating procedures (SOPs), and operational guidelines.

    Day-to-Day Application Administration

    Handle all routine administration and support activities for in-scope applications, covering configuration management, user administration, job scheduling and monitoring, and system housekeeping.

    Proactive Health Checks & Continuous Monitoring

    Ongoing health checks and real-time monitoring to assess application availability, performance, and stability. Identify risks such as performance degradation, capacity constraints, or potential service disruption.

    Incident Management

    Full incident management support — logging, categorizing, prioritizing, and resolving application-related incidents in line with ITIL processes.

    Change Management

    All application changes are governed through a structured change management process, including impact analysis, risk assessment, CAB approval workflows, controlled deployment, and post-implementation validation.

    Vendor & Stakeholder Coordination

    Act as the central coordination point for all application-related issues, working closely with infrastructure teams, database administrators, vendors, and third-party providers to ensure timely resolution within agreed service levels.

    Access Control & Security Compliance

    Periodic access reviews are conducted to enforce security policies and role-based access control (RBAC). Unauthorized access revoked and corrective actions implemented, ensuring secure application environment compliant at all times.

    Ready to optimize your application operations?
    Through a combination of operational discipline, proactive management, and a continuous improvement mindset, Diyar ensures your applications remain reliable, secure, and aligned with your business objectives — so you can focus on what matters most.
  • Tools & Technologies

    Tools & Technologies

    Tools & Technologies

    Tools & Technologies

    Powering Visibility, Automation, and Control Across Your Digital Enterprise.

    Provides the foundational software, systems, and integrations required to monitor, manage, secure, and optimize an organization’s IT and business operations. It enables centralized visibility, automation, analytics, and control across infrastructure, applications, security, service management, and end-user environments to improve efficiency and resilience.

    Technology Platforms Deployed and Supported
    Application Performance Monitoring (APM)

    Solution for monitoring and managing the performance, availability, and user experience of software applications. It helps IT teams detect slow transactions, application errors, and bottlenecks across applications, databases, and infrastructure to ensure optimal performance and faster issue resolution.

    IT Service Management (ITSM)

    ITSM refers to the processes and tools used to design, deliver, manage, and improve IT services for end users and the business. It includes functions such as incident management, service requests, change management, problem management, and service desk operations to improve service quality and operational efficiency.

    AIOps (Infrastructure Monitoring)

    AIOps combines artificial intelligence and machine learning with IT operations to automate monitoring, event correlation, anomaly detection, and incident response across infrastructure environments. It helps reduce alert fatigue, predict issues before they impact services, and improve operational resilience.

    Digital Employee Experience (DEX)

    DEX focuses on measuring and improving the quality of employees’ interactions with workplace technology such as devices, applications, and collaboration tools. It helps organizations identify performance issues affecting productivity and user satisfaction, improving overall workforce efficiency.

    IT Asset Management (ITAM)

    ITAM system for tracking, managing, and optimizing the lifecycle of IT assets including hardware, software, licenses, and cloud resources. It helps organizations control costs, ensure compliance, reduce waste, and improve asset utilization across the enterprise.

    Data Erasure / Data Sanitization

    Data erasure is the secure and permanent removal of data from storage devices so it cannot be recovered or reconstructed. It is commonly used during device decommissioning, asset disposal, or repurposing to ensure compliance with security and privacy requirements.

    Network Performance Monitoring

    Involves continuously tracking the health, availability, and performance of network devices, links, and services. It helps identify latency, packet loss, bandwidth issues, and outages to maintain reliable network operations and user connectivity.

    Security Information and Event Management (SIEM)

    SIEM is a security solution that collects, normalizes, analyzes, and correlates logs and security events from across an organization’s IT environment. It provides centralized threat detection, incident investigation, compliance reporting, and real-time visibility into security risks.

    Security Automation and Orchestration (SOAR)

    SOAR platforms integrate security tools and automate repetitive security operations such as alert triage, incident response, and threat containment. They help security teams improve response speed, reduce manual effort, and standardize workflows across security operations.

  • Managed Workplace Services

    Managed Workplace Services

    Managed Workplace Services

    Managed Workplace Services

    Managed Workplace Services provide centralized service desk and onsite IT support to ensure reliable, secure, and efficient digital workplace experiences across devices, applications, and collaboration platforms.

    At Diyar, we provide Managed Workplace Services that deliver comprehensive end-user IT support across devices, applications, and collaboration platforms keeping your workforce productive in today’s hybrid, digitally-driven environment. Through our centralized service desk and onsite field support teams, we handle requests and incidents via structured ITSM processes that ensure fast resolution, proper escalation, and continuous improvement, while combining remote and onsite capabilities to maintain a seamless, high-quality digital workplace experience for your employees.

    Services Offered By DUC Shared Service Desk
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    Services Offered By DUC Shared Service Desk

    • ITSM tool licenses or accessoperational efficiency
    • 24×7 Single Point of Contact
    • Various Communication Channels
    • Remote First Level Support
    • Second Level Remote Support
    • Escalations Based RACI Chart
    • SLA & XLA Management
    • Asset Survey & PVM
    160 Certified Consultants
    ITSM tool licenses or access

    Reactive Field Operations
    24×7 Single Point of Contact

    Reactive Decision
    Various Communication Channels

    Lecture Capture Media
    Remote First Level Support

    Siloed Spatial Operational Data
    Second Level Remote Support

    Operational Ambiguity
    Escalations Based RACI Chart

    SAP Signavio – BPM
    SLA & XLA Management

    Insight to Automation
    Asset Survey & PVM

    Offered Services
    business leader trader searching new investment solution 1
    standard quality control collage concept 1

    Offered Services

    CMDB Management

    Dashboard/Report Customization

    ITSM System Integrations

    Field Support

    Knowledge Sharing & Training

    Quality Assurance & End User Survey

    Transformation Support
    CMDB Management

    Paper Based 1
    Dashboard/Report Customization

    Integrated
    ITSM System Integrations

    Transformation Support
    Field Support

    Siloed Spatial Operational Data
    Knowledge Sharing & Training

    Operational Ambiguity
    Quality Assurance & End User Survey

    Core Workplace Support Capabilities
    24×7 Service Desk Operations

    Diyar provides centralized service desk support through a structured ticketing system and multiple communication channels to ensure efficient request management and timely issue resolution.

    Remote First-Level Support

    First-level support provides rapid response for common IT issues including device support, application access, password resets, and software troubleshooting through efficient remote assistance.

    Second-Level Technical Support

    Complex technical issues are escalated to specialized second-level engineers for deeper investigation and resolution, ensuring efficient response times and expert support.

    Field Support Services

    Diyar provides onsite field support for device troubleshooting, hardware replacement, workstation setup, network connectivity, and other technical assistance requiring physical intervention.

    Multiple Communication Channels

    Diyar provides IT support through multiple communication channels including phone, email, web portals, and ITSM platforms for easy and convenient user access.

    Asset Survey and Device Lifecycle Management

    We help organizations manage workplace devices through asset tracking, lifecycle management, device deployment, replacement, and maintenance to ensure operational efficiency and visibility.

    IT Service Management Integration

    Managed Workplace Services are supported by enterprise IT Service Management platforms that provide structured workflows for incident management, service request handling, asset tracking, and reporting.

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    ITSM Platform and Service Catalog

    All support requests and incidents are managed through a centralized ITSM system that enables efficient ticket management, automated workflows, and service catalog capabilities.

    This platform ensures full visibility into user requests while enabling structured service delivery.

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    CMDB and Configuration Management

    Maintain configuration and asset records through Configuration Management Database (CMDB) systems that track workplace devices, software assets, and infrastructure dependencies.

    Maintaining accurate configuration records helps improve troubleshooting efficiency and supports operational visibility.

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    Dashboard and Reporting

    Operational dashboards and performance reports provide visibility into service desk performance, incident trends, resolution times, and service level compliance.

    These insights enable organizations to continuously improve workplace support operations.

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    ITSM System Integrations

    Our ITSM platforms can integrate with other enterprise systems including monitoring tools, asset management systems, and identity management platforms to provide a unified service management environment.

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    Service Governance and User Experience Management

    Ensure that workplace services are delivered with strong governance and a focus on end-user experience.

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    SLA and XLA Management

    Service performance is measured through structured Service Level Agreements (SLAs) that define response and resolution targets for support requests. In addition, Experience Level Agreements (XLAs) are used to measure user satisfaction and overall service quality.

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    Escalation Management

    Clear escalation procedures ensure that complex issues are quickly transferred to specialized technical teams when required, ensuring efficient resolution of user problems.

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    Quality Assurance and End User Feedback

    Continuous quality monitoring and end-user satisfaction surveys help measure service performance and identify areas for improvement.

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    Knowledge Sharing and User Enablement

    Build knowledge base articles and user guidance materials that help employees resolve common issues quickly and improve overall IT awareness across the organization.

    Our Workplace Support Delivery Model

    Workplace services combine centralized remote support capabilities with onsite technical expertise.

    Remote service desk teams handle the majority of incidents and service requests through remote troubleshooting tools, while onsite field engineers provide physical support when required.

    This hybrid delivery model enables organizations to maintain efficient support operations while ensuring that employees receive timely assistance regardless of their location.

    Enable a Seamless Digital Workplace with Diyar
    With Diyar’s Managed Workplace Services, organizations benefit from reliable service desk and field support that ensure efficient IT operations, timely user assistance, and a productive digital workplace environment.
    Digital Employee Experience (DEX)

    A modern digital workplace is not only about resolving technical issues but also about ensuring that employees have a seamless technology experience that enables them to work efficiently from anywhere.

    Diyar focuses on improving the Digital Employee Experience (DEX) by continuously monitoring the health and performance of workplace systems, applications, and user devices. By understanding how employees interact with their technology environment, organizations can identify performance issues early and improve the overall user experience.

    Through structured monitoring, analytics, and user feedback, Diyar helps organizations ensure that employees experience minimal disruption when accessing business applications, collaboration tools, and workplace devices.

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    Workplace Experience Monitoring

    Continuous monitoring of device performance, application responsiveness, and network connectivity allows IT teams to detect issues that may affect employee productivity before they escalate into larger problems.

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    User Experience Insights

    Operational dashboards and analytics provide insights into workplace performance, enabling IT teams to understand trends related to device health, application usage, and service desk demand.

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    Proactive Issue Resolution

    By identifying patterns and recurring user issues, Diyar’s workplace support teams can proactively address common problems and improve the overall reliability of the digital workplace environment.

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    Employee Satisfaction Measurement

    End-user feedback and experience metrics help organizations evaluate service quality and continuously enhance the workplace support experience.

    Device Lifecycle and Workplace Asset Management

    Managing workplace devices across their lifecycle is essential for maintaining operational efficiency, security, and compliance. Diyar provides structured device lifecycle management services that ensure workplace devices are properly deployed, maintained, and replaced throughout their operational lifespan.

    Our device lifecycle management services help organizations maintain full visibility of their IT assets while ensuring that users always have access to properly functioning devices.

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    Device Provisioning and Deployment 

    Preparation, configuration, and deployment of new devices including laptops, desktops, and workplace peripherals to ensure users receive systems ready for immediate use.

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    Asset Tracking and Inventory Management

    Maintaining accurate records of workplace devices and IT assets through asset management platforms and CMDB systems, ensuring visibility across the entire device inventory.

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    Device Maintenance and Replacement

    Proactive monitoring of device health and coordination of repairs, upgrades, and replacements to maintain workplace productivity.

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    Secure Device Decommissioning

    When devices reach end-of-life, Diyar manages secure device decommissioning processes including asset tracking updates and secure data wiping to ensure compliance with security policies.

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    Workplace Technology Optimization

    Continuous evaluation of workplace devices and software environments to ensure that employees have access to modern and efficient technology tools that support their daily work activities.

  • IT Outsourcing Services

    IT Outsourcing Services

    IT Outsourcing Services

    IT Outsourcing Services

    Our IT Outsourcing Services provide skilled technology professionals to support infrastructure, cybersecurity, cloud, workplace, and enterprise IT operations.

    We provide organizations with access to skilled IT professionals and specialized operational teams, enabling them to augment internal capabilities across infrastructure, cybersecurity, digital workplace, cloud platforms, and enterprise applications without the cost and complexity of building teams in-house. Through our regional sourcing centers and structured workforce management capabilities, we deliver flexible outsourcing models tailored to project-based initiatives, long-term operational support, or fully managed service environments. Our services are designed to integrate seamlessly within your existing environment, ensuring full governance, transparency, and operational control while strengthening your IT capabilities and improving organizational agility.

    Core Service Capabilities
    IT Infrastructure Support

    Provision of skilled engineers and specialists to support enterprise IT infrastructure environments including servers, virtualization platforms, storage systems, network infrastructure, and cloud platforms.

    Cyber Security Operations

    Cybersecurity specialists and analysts who support security monitoring, threat detection, vulnerability management, compliance initiatives, and security operations functions.

    Digital Workplace Support

    Technical professionals who support end-user environments including service desk operations, desktop support, endpoint management, device lifecycle management, and workplace technologies.

    Cloud and Platform Operations

    Cloud engineers and platform specialists who support public cloud, private cloud, and hybrid infrastructure environments while ensuring operational stability and performance.

    Application and Database Support

    Specialized technical resources supporting enterprise applications, databases, and business systems to ensure system availability and operational efficiency.

    Project and Transformation Support

    Provision of experienced project managers, solution architects, and technical specialists who support digital transformation initiatives, system implementations, and technology modernization projects.

     Flexible Outsourcing Models

    Multiple outsourcing engagement models designed to support different organizational needs and operational requirements.

    Flexible Outsourcing Models

    Staff Augmentation

    Provision of skilled professionals who integrate with the customer’s internal teams to support specific operational or project-based requirements.

    Dedicated Operational Teams

    Formation of dedicated teams that support specific operational functions such as service desk operations, infrastructure management, or cybersecurity monitoring.

    Project-Based Resource Deployment

    We provide specialized IT resources for technology projects, system deployments, and transformation initiatives with flexible engagement models that support scalable operational needs.

    images template 1 It outsourcing 1 1
    Slow Tenant Onboarding Manual Contracts
    Staff Augmentation

    Provision of skilled professionals who integrate with the customer’s internal teams to support specific operational or project-based requirements.

    customer centricity
    Dedicated Operational Teams

    Formation of dedicated teams that support specific operational functions such as service desk operations, infrastructure management, or cybersecurity monitoring.

    Strong Change Management
    Project-Based Resource Deployment

    We provide specialized IT resources for technology projects, system deployments, and transformation initiatives with flexible engagement models that support scalable operational needs.

     Features
    images template 1 IT outsourcing 2 1

    Features

    Global Talent Access and Delivery Capability

    We source and deploy highly skilled IT professionals from regional and global talent networks across the GCC, India, Egypt, and Jordan, enabling organizations to access flexible, scalable, and cost-effective technical expertise across multiple technology domains.

    Workforce Management and Operational Governance

    Diyar uses structured workforce management systems to efficiently manage recruitment, onboarding, performance, compliance, and coordination of outsourced teams while ensuring strong operational governance and alignment with customer requirements.

    Large-Scale Talent Availability

    We provide access to a diverse workforce of over 3000 technology professionals across infrastructure, cybersecurity, cloud, applications, and IT operations, enabling rapid and scalable resource deployment for enterprise outsourcing engagements.

    Service Governance and Performance Management

    All outsourcing engagements are managed through structured governance and service management practices that ensure operational transparency, performance visibility, service quality, and alignment with customer objectives.

    ArcGIS Enterprise Platform
    Global Talent Access and Delivery Capability

    We source and deploy highly skilled IT professionals from regional and global talent networks across the GCC, India, Egypt, and Jordan, enabling organizations to access flexible, scalable, and cost-effective technical expertise across multiple technology domains.

    Digital Twins 3D GIS 1
    Workforce Management and Operational Governance

    Diyar uses structured workforce management systems to efficiently manage recruitment, onboarding, performance, compliance, and coordination of outsourced teams while ensuring strong operational governance and alignment with customer requirements.

    Dependability 1
    Large-Scale Talent Availability

    We provide access to a diverse workforce of over 3000 technology professionals across infrastructure, cybersecurity, cloud, applications, and IT operations, enabling rapid and scalable resource deployment for enterprise outsourcing engagements.

    Insight to Automation
    Service Governance and Performance Management

    All outsourcing engagements are managed through structured governance and service management practices that ensure operational transparency, performance visibility, service quality, and alignment with customer objectives.

    Partner with Diyar for IT Outsourcing
    Diyar provides the expertise, talent, and operational capabilities needed to build flexible, scalable, and high-performing IT teams that support enterprise digital growth.
    Why Diyar for IT Outsourcing

    Organizations selecting an outsourcing partner require more than access to technical resources. They need a partner that can provide reliable talent, structured workforce management, regional understanding, and the ability to scale resources quickly to meet evolving operational demands. Diyar combines strong regional presence, global sourcing capabilities, and extensive operational experience to deliver outsourcing services that are both scalable and dependable. Our ability to source, manage, and deploy highly skilled professionals across multiple technology domains makes Diyar a trusted partner for organizations seeking long-term IT workforce support.

    Proven GCC Delivery
    Strong Presence Across the GCC

    Our strong Gulf region presence enables us to deliver locally aligned IT resources with deep understanding of regional regulations, business culture, and enterprise operational requirements.

    ArcGIS Enterprise Platform
    Global Sourcing and Delivery Centers

    Diyar operates sourcing and delivery centers across the GCC, India, Egypt, and Jordan, enabling flexible and cost-effective access to skilled IT professionals with specialized expertise and regional experience.

    Strong Change Management
    Access to a Large and Diverse Workforce

    We provide access to a workforce of 3000+ skilled professionals across infrastructure, cybersecurity, cloud, networks, applications, digital workplace, and IT service management to support engagements of any scale.

    SAP LeanIX – EAM
    Structured Workforce Management

    We manage outsourced resources through structured workforce management systems covering recruitment, onboarding, training, performance, and governance to ensure alignment with customer requirements and evolving technology standards.

    Citizen 360 Customer 360
    Rapid Resource Deployment

    Through our regional sourcing network and extensive talent pool, Diyar rapidly deploys qualified resources to support projects, operational growth, and urgent staffing needs with greater speed and flexibility.

    AI Powered
    Proven Experience in Enterprise IT Environments

    We deliver IT services and outsourcing programs for enterprise organizations with strong governance, operational discipline, and compliance standards, ensuring seamless integration and high service quality.

  • Managed Governance & Compliance

    Managed Governance & Compliance

    Managed Governance & Compliance

    Managed Governance & Compliance

    Diyar’s GRC Services help organizations strengthen governance, manage risk, and achieve regulatory compliance across complex and evolving IT environments.

    As digital transformation accelerates across cloud platforms, outsourced models, and distributed operations, maintaining effective governance and compliance has never been more critical. Our Governance, Risk, and Compliance (GRC) Services help organizations establish structured frameworks, manage operational and cybersecurity risks, and achieve alignment with international standards and regional regulatory requirements. Through practical advisory, assessments, audits, and certification readiness support, we translate complex regulatory requirements into operational frameworks that drive measurable outcomes not just documentation. We serve enterprises, government entities, managed service providers, and outsourcing organizations seeking resilient, audit-ready compliance capabilities built to last.

    Core GRC Service Capabilities
    Governance Framework Design

    Diyar helps organizations establish governance frameworks that align IT operations with business, risk, and regulatory requirements.

    Risk Management and Risk Assessment

    Our risk management services help organizations identify, assess, and mitigate IT and operational risks through structured assessments, control mapping, and mitigation planning.

    Compliance Assessments and Gap Analysis

    Diyar conducts compliance assessments and gap analyses to identify improvement areas and provide clear remediation plans aligned with regulatory and industry standards.

    Internal/External Audits and Compliance Reviews

    We conduct internal and external audits to evaluate governance, controls, risk exposure, and compliance readiness while strengthening operational and regulatory practices.

    Certification Readiness and Mock Audits

    Diyar conducts readiness assessments and mock audits to help organizations prepare for certification audits and strengthen compliance controls before formal evaluations.

    Standards and Framework Coverage
    Diyar’s GRC services help organizations implement and maintain governance frameworks aligned with international standards and GCC regulatory requirements.
    Risk Management and Control Frameworks

    Effective governance requires continuous management of operational and cybersecurity risks.

    Diyar supports organizations in building risk management frameworks that integrate risk assessment processes into daily operational activities.

    Our risk management services include:
    • Risk identification and analysis workshops
    • Development and maintenance of risk registers
    • Control mapping and mitigation planning
    • Integration of risk management with governance frameworks
    • Periodic risk reviews and reporting

    These frameworks allow organizations to identify potential threats early, manage operational risks effectively, and maintain resilience across their IT environments.

    Quality Assurance and Continuous Compliance

    Maintaining compliance is not a one-time activity but an ongoing process that requires continuous monitoring and improvement.

    Diyar supports organizations in establishing quality assurance mechanisms that ensure governance frameworks remain effective over time.

    This includes compliance monitoring, periodic internal audits, service quality reviews, and continual improvement initiatives that strengthen operational governance.

    Organizations benefit from improved visibility into control performance and the ability to demonstrate sustained compliance to regulators and certification bodies.

    Training and Governance Awareness

    Successful governance programs depend on awareness and understanding across the organization.

    Diyar provides structured training and awareness programs that help employees understand governance frameworks, compliance requirements, and their roles in maintaining operational controls.

    Training programs typically cover:
    • ISO standards awareness and governance principles
    • ITIL and service management best practices
    • Risk management practices
    • Security governance and compliance awareness
    • Responsible AI and AI governance principles

    These initiatives help organizations strengthen governance culture and improve the adoption of compliance frameworks.

    Why Diyar for Governance, Risk & Compliance

    Diyar delivers practical GRC frameworks that combine governance expertise with real operational experience to ensure sustainable compliance within live enterprise IT environments.
    Governance Built for Operational Environments

    Unlike traditional advisory engagements that focus primarily on documentation, Diyar emphasizes control implementation, operational accountability, and measurable governance outcomes. Governance frameworks are designed to integrate with service management processes, security operations, outsourcing models, and technology environments

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    Governance Built for Operational Environments

    Diyar brings strong GCC regional expertise with deep understanding of regulatory requirements and operational challenges across enterprise and government environments.

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    Integration with Managed Services Operations

    Diyar aligns governance frameworks with real operational environments including NOC, SOC, workplace support, and IT outsourcing services to ensure effective and sustainable compliance.

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    Practical Certification Readiness

    Diyar prepares organizations for certification and regulatory audits through structured readiness assessments, mock audits, and internal audit programs.

  • ENJAZ – The eServices Digitization Platform

    ENJAZ – The eServices Digitization Platform

    ENJAZ – The eServices Digitization Platform 

    ENJAZ – The eServices Digitization Platform 

    Modernize service delivery by transforming manual processes into fully automated, user-centric digital workflows.

    Enjaz is a comprehensive eServices digitization platform that transforms manual processes into seamless digital experiences, enabling organizations to automate workflows, enhance service delivery, and accelerate digital transformation.

    ENJAZ is a comprehensive eServices Digitization & Automation Solution designed to modernize how organizations deliver services, manage requests, and execute processes. It transforms traditional, paper-based and manual operations into seamless digital journeys improving efficiency, transparency, and user satisfaction. 

    Built for government and large enterprises, ENJAZ enables organizations to digitize services end-to-end, automate workflows, and provide intuitive self-service experiences through a secure and scalable platform. 

    Advantages of the Service 

    Automate and streamline service delivery workflows. 

    End-to-End Service Digitization

    Convert manual and semi-digital services into fully automated, digital workflows.

    Process Automation & Optimization

    Streamline approvals, validations, and handoffs to reduce cycle times and operational overhead.

    User-Centric Service Experience

    Simple, intuitive interfaces that enhance adoption for citizens, employees, and stakeholders. 

    Built-In Intelligence

    Smart automation and insight-driven features to improve accuracy and decision support.

    Secure & Compliant by Design

    Enterprise-grade security, auditability, and regulatory alignment.

    Why It Matters 

    ENJAZ enables organizations to deliver faster services, reduce costs, and increase operational control all while improving service quality and user experience. By combining structured digitization with intelligent automation, ENJAZ helps organizations move from reactive service delivery to efficient, predictable, and scalable operations. 

    The result is a measurable improvement in service performance, transparency, and organizational agility. 

    Key Capabilities

    Digital Service Automation Capabilities 

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    Key Capabilities

    Digital service catalogs and request management

    Workflow automation and approval orchestration

    Integrated forms, documents, and data validation

    Intelligent routing and service prioritization

    Multi-channel and multi-language support

    Analytics and service performance dashboards

    Strong Change Management
    Digital service catalogs and request management

    tooling and automation
    Workflow automation and approval orchestration

    Integrated
    Integrated forms, documents, and data validation

    Operational Ambiguity 2
    Intelligent routing and service prioritization

    Embedded ERP 1
    Multi-channel and multi-language support

    EV monitoring
    Analytics and service performance dashboards

    Why ENJAZ?
    ENJAZ is designed to deliver practical digital transformation not just digitization. Our approach combines proven automation frameworks with selectively applied intelligent capabilities to ensure services remain simple, reliable, and impactful, while being ready for future enhancement. 
    Ideal Use Cases
    Government
    Government eServices digitization initiatives

    tooling and automation
    Internal enterprise service automation

    Citizen 360 Customer 360 1
    Citizen, employee, or partner service portals

    project management
    Cross-departmental workflow automation

    Use Cases
    High-volume service request management

    Business Impact

    Service Delivery and Operational Outcomes 

    Business Impact

    • Reduced service turnaround time
    • Lower operational and administrative costs
    • Improved transparency and traceability
    • Higher user satisfaction and adoption
    • Stronger governance and service accountability
    Digital Twins 3D GIS 1
    Reduced service turnaround time

    SAP Signavio – BPM
    Lower operational and administrative costs

    Transparency 1
    Improved transparency and traceability

    Transparency 1
    Higher user satisfaction and adoption

    Government
    Stronger governance and service accountability

  • EMTITHAL – The Intelligent Inspection Management System

    EMTITHAL – The Intelligent Inspection Management System

    EMTITHAL – The Intelligent Inspection Management System

    EMTITHAL – The Intelligent Inspection Management System

    Digitize inspection operations and strengthen compliance oversight through a unified, mobile-enabled inspection platform.

    EMTITHAL is a smart inspection management solution that streamlines planning, execution, and reporting through AI-driven insights, real-time tracking, and automated workflows for enhanced operational efficiency.

    EMTITHAL is an Intelligent Inspection Management System designed to modernize how organizations plan, conduct, and govern inspection activities. It digitizes the full inspection lifecycle from planning and field execution to reporting and follow-up ensuring consistency, transparency, and regulatory alignment.

    Built for regulatory authorities and large enterprises, EMTITHAL replaces fragmented inspection processes with a unified, data-driven platform that enhances oversight, accountability, and operational effectiveness. 

    Advantages of the Service 

    Streamline inspections and reinforce compliance governance. 

    End-to-End Inspection Digitization

    Manage inspections seamlessly from preparation to closure within a single platform.

    Standardized & Controlled Execution

    Ensure inspections follow defined checklists, rules, and compliance frameworks.

    Field-Ready & Mobile-Enabled

    Empower inspectors with mobile tools for on-site data capture and evidence collection.

    Built-In Intelligence

    Smart insights to identify patterns, recurring violations, and risk indicators.

    Auditability & Compliance by Design

    Full traceability of inspection activities, findings, and corrective actions.

    Why It Matters 

    EMTITHAL enables organizations to improve inspection quality, reduce compliance risks, and increase enforcement effectiveness. By combining structured inspection processes with intelligent insights, EMTITHAL helps decision-makers move from reactive inspections to proactive, risk-aware governance.

    The outcome is stronger regulatory confidence, better resource utilization, and measurable improvements in compliance outcomes. 

    Key Capabilities

    Inspection Management Platform Capabilities 

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    Inspection planning and scheduling 

    Digital checklists and inspection templates 

    Demonstration
    Mobile inspections with offline support

    Paper Based 1 2
    Evidence capture (photos, notes, attachments) 

    project management
    Violation tracking and corrective action management 

    EV monitoring
    Intelligent analytics and compliance dashboards 

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    data analysis analytics information report concept

    Key Capabilities

    Inspection planning and scheduling

    Digital checklists and inspection templates

    Mobile inspections with offline support

    Evidence capture (photos, notes, attachments)

    Violation tracking and corrective action management

    Intelligent analytics and compliance dashboards

    Why EMTITHAL? 
    EMTITHAL is designed for real-world inspection environments. Our approach blends proven inspection management practices with intelligent capabilities that enhance not complicate operations. The system ensures inspections remain structured, defensible, and data-driven, while staying adaptable to evolving regulations and policies. 
    Ideal Use Cases
    Data Analytics
    Regulatory and compliance inspections

    AI Tech
    Health, safety, and environmental inspections

    Use Cases
    Municipal and public sector inspection programs

    Enterprise RPA 1
    Enterprise internal audits and assurance functions

    Manual Process
    High-volume, field-based inspection operations

    Business Impact

    Compliance and Operational Oversight Outcomes

    Quality 1
    Improved inspection consistency and quality 

    ERP Data Migration Quality 1
    Reduced manual paperwork and reporting effort 

    business impact 1
    Faster issue identification and resolution 

    Transparency 1
    Enhanced transparency and regulatory trust 

    Reactive Decision 1
    Better prioritization of inspection resources 

    Business Impact

    • Improved inspection consistency and quality
    • Reduced manual paperwork and reporting effort
    • Faster issue identification and resolution
    • Enhanced transparency and regulatory trust
    • Better prioritization of inspection resources
  • MorasalaTec – The Intelligent Correspondences Management System

    MorasalaTec – The Intelligent Correspondences Management System

    MorasalaTec – The Intelligent Correspondences Management System

    MorasalaTec – The Intelligent Correspondences Management System

    Digitize, automate, and intelligently manage official communications with a secure AI-enabled correspondence platform.

    MorasalaTec is an AI-powered correspondence management solution that centralizes, automates, and streamlines the full lifecycle of organizational communications, enhancing productivity, compliance, and operational efficiency across all channels.

    MorasalaTec is an Intelligent Correspondences Management System designed to digitize, manage, and govern official communications across organizations. It transforms traditional correspondence handling paper-based, email-driven, and fragmented into a unified, secure, and traceable digital process.

    Enhanced with advanced AI and cognitive capabilities, MorasalaTec enables organizations not only to manage correspondences, but to understand, process, and act on them intelligently, while maintaining the highest levels of security, compliance, and control.

    Advantages of the Service 

    Transform official communications into a secure, digital workflow.

    End-to-End Correspondence Digitization

    Manage the full lifecycle of correspondences from receipt to closure, including scanning, OCR, indexing, and digital archiving.

    Centralized & Controlled Communication

    A single authoritative platform for all incoming and outgoing official correspondences, supported by a centralized General Registry. 

    Structured Workflow & Routing

    Automated distribution, approvals, escalations, and follow-ups based on organizational rules and delegation matrices.

    Built-In AI Intelligence

    AI-powered summarization, content extraction, smart classification, spell checking, translation, and conversational interaction with correspondences.

    Secure, Compliant & Auditable by Design

    Advanced security controls, Data Loss Prevention (DLP), encryption, access control, and full audit trails.

    Why It Matters 

    MorasalaTec enables organizations to process correspondences faster, reduce operational risk, and improve decision quality. By combining structured correspondence management with AI-powered understanding and automation, organizations gain real-time visibility, faster response cycles, and stronger governance over official communications. 

    The result is a secure, intelligent, and future-ready correspondence ecosystem.

    Key Capabilities

    Core Correspondence Management Capabilities

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    Key Capabilities

    General Registry for incoming and outgoing correspondences

    OCR and cognitive services for document digitization and understanding

    AI-based summarization, extraction, translation, and spell checking

    Chat-based interaction with correspondences and records

    Workflow automation, approvals, and SLA tracking

    Secure document handling with DLP and access controls

    Digital signature integration and legal traceability

    Advanced search, tracking, and correspondence analytics

    sla driven delivery
    General Registry for incoming and outgoing correspondences

    SAP Signavio – BPM
    OCR and cognitive services for document digitization and understanding 

    Business AI 1
    AI-based summarization, extraction, translation, and spell checking 

    Feature Icon
    Chat-based interaction with correspondences and records 

    sla driven delivery
    Workflow automation, approvals, and SLA tracking 

    Security
    Secure document handling with DLP and access controls 

    Integration
    Digital signature integration and legal traceability 

    Real Time Analytics IoT
    Advanced search, tracking, and correspondence analytics 

    Why MorasalaTec? 
    MorasalaTec is built for mission-critical communication environments. Our approach combines robust correspondence governance with applied AI, cognitive services, strong security, and mobility ensuring official communications are intelligent, secure, accessible, and defensible. 
    Ideal Use Cases
    Government
    Government ministries and authorities 

    project management
    Executive offices and general secretariats 

    Digital Twins 3D GIS 1
    Regulatory and oversight bodies 

    Enterprises
    Large enterprises with formal communication governance 

    Strong Change Management
    Cross-department and multi-entity correspondence management 

    Business Impact

    Service Delivery and Operational Outcomes 

    Digital Twins 3D GIS 1
    Reduced service turnaround time

    SAP Signavio – BPM
    Lower operational and administrative costs

    Transparency 1
    Improved transparency and traceability

    Insight to Automation 1
    Higher user satisfaction and adoption

    Transparency 1
    Stronger governance and service accountability

    Business Impact

    • Reduced service turnaround time
    • Lower operational and administrative costs
    • Improved transparency and traceability
    • Higher user satisfaction and adoption
    • Stronger governance and service accountability