ITIL is the international best practice framework for IT Service Management. Used by many organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL is the KEY to successful IT Service Management
DUC ITIL Services provide a wide breadth of ITIL Education, Training and consultancy to give your organization the leg up it needs to be successful in IT Service Management. DUC ITIL services can assist your organization in all areas of IT process improvement. We offer specialized engagements in the areas of service desk, incident management, problem management, change management, configuration management, service level management, etc…
ITIL enables you to turn theory into practice by helping you create and deploy an actionable service solution that aligns your IT services with the demands of your organization.
The lack of common language and understanding between strategic, tactical and operational levels often cause misaligned or poorly communicated objectives and priorities. ITIL can help align your organization's IT services with the company's strategy and business objectives.
DUC ITIL Offerings
DUC Experienced and ITIL/ISO accredited consultants offer first-hand knowledge covering all stages of IT service management lifecycles, from strategy and scope definition to execution and benefits management.
Our key ITIL Consultancy skills and experience are in all the functions and processes of service support and service delivery of IT service management:
Are you beginning to research ITIL and learn what it’s going to take for your organization to achieve alignment between IT and the business? Have you been wondering how best to bring your peers and executive management up to speed on best practices and, at the same time, pinpoint the business drivers for IT process improvement in your organization? Or do you know what the drivers are and don't know where to begin to address them? Do you have no additional time, resources and specialized expertise to address this challenge? ITIL Training could be your answer. You can benefit from the different offerings of our trainings:
- ITIL Foundation Training Courses
- ITIL Practitioner Training Courses
- ITIL Manager Training Courses
- ITIL V2 to V3 Bridge Courses
- ISO /IEC 20000 Courses
- COBIT Courses
One of the major benefits of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement. This means that you are never totally satisfied with the current state of affairs and that you always want to improve your services.
The reason why ITIL enables continuous improvement is that it allows you to measure all work that is done. Other benefits are:
- Improve IT service quality within organizations
- Improved customer satisfaction
- Reduced cost in developing practices and procedures
- Better communication flows between IT staff and customers
- Provide service that meets business, customer and user demands
- Provide cost justifiable service quality
- Documented roles and responsibilities
- Integrated, centralized processes
- Assess and audit IT Service Management processes
- Aligned ITIL standards with ISO20000 certification