Since 1998, DUC has been the leader in Outsourcing services through onsite management organizations. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices.
DUC offers a comprehensive Outsourcing Services portfolio that features a range of innovative offerings. Our services simplify the management of IT and facilitate the ongoing alignment of IT with the overall business strategy of any organization.
Our passion to Service Quality has enabled us to be the first regional service company that has attained the ISO 20000 certification. Achieving the ISO 20000 certification status proves that DUC’s Outsourcing Services Division has an internationally recognized and qualified management system in place, and that our services and systems have been organized to conform to the ITIL international standard for IT service management.
In addition to our investment in processes and procedures, we have continually invested in our employees. DUC’s outsourcing division is now counting more than 250 consultants, engineers and technicians who are certified in the different areas of the IT arena: ITIL, Microsoft, Oracle, Cisco, Sun, BMC, IBM, HP, Dell, etc…
DUC’s focus and commitment to service has enabled it to successfully win and implement fairly large and complex contracts for the outsourcing of IT services in Kuwait and the region such as Kuwait Oil Company, Kuwait National Petroleum Company, Petrochemical Industries Company, Kuwait Petroleum Corporation and Khafji Joint Operations, Wataniya Telecom, Public Authority for Applied Education and Training (PAAET) etc... These services have been based on service level agreements, integrated with help desk system and addressing all customers’ needs.
With the increased dependence on technology, organizations depend on IT services to meet their core business objectives. By outsourcing these IT services, organizations are able to concentrate on their core business while we take care of their IT needs. Other reasons for outsourcing IT Services include:
- Lack of technical expertise
- Control of costs
- Managed IT Services
- Mutually agreed Service Levels that can be measured
DUC Outsourcing Offerings
Our objective is to work behind the scenes to help you achieve your business goals by delivering services that simplify and streamline your IT environment for operational excellence.Our Service Offerings have been carefully designed to complement your Service offerings to deliver the highest level of service to our clients.
Different types of outsourcing services we offer:
Based on our long service experience and our knowledge of the local market requirements, Diyar has successfully formulated and implemented a number of IT services to help you deliver a predictable, well-defined IT service that is in-tune with the business requirements. The benefits seen with outsourcing IT services are as follows:
- Outstanding service performance
- Increased Productivity of Users
- Reduced burden of IT Administration
- Less downtime
- Cost-effectiveness – Clients can focus resources on higher value activities
- Proactive IT Services Support
- Integrated approach to IT Service Management